Getting Started · 20 Questions

eSIM Basics

New to eSIM? Learn how it works, how it compares with a physical SIM, and what to check before installing, switching or deleting a plan. Browse the questions below or search this page for a specific answer.

How eSIM Works

4 questions

An eSIM is a digital SIM that lets you add a mobile plan to a compatible device without inserting a removable SIM card. Your device downloads a provider’s SIM profile, which identifies your subscription to the mobile network.

The plan determines whether you get data, calls and SMS, or data only. For a fuller introduction, read our guide to what an eSIM is and how it works.

eSIM vs Physical SIM

4 questions

Setup and Everyday Use

6 questions

Profiles and Security

6 questions